Intro in Quality Management and Improvement

Short description

Target group
This course is suitable for you if you are an operational manager and (future) process owners who are seeking to improve your knowledge on methods and skills of quality improvement within your own working environment. To participate in this training, you should be operating at a higher professional educational level.

Course content
The training deals with the following topics:

• Vision, mission, values, stakeholders, sustainability
• Customer focus, complaints, satisfaction, loyalty
• Continuous Improvement: Kaizen, PDCA Cycle
• Process Management, measurement and improvement
• ISO and Quality Management systems
• Self-assessments in excellence
• Lean Six Sigma
• Engaging people through Quality Control Circles and Improvement Teams
• Aligning People Performance and Business Performance Management
• Roles of leaders: starting, maturing and keeping momentum

Results
The course is highly interactive, with tutor-led sessions mixed with individual and group exercises. Realistic case studies and role-play activity provide excellent opportunities to practice the required skills. This training course may also be delivered as part of a leadership and management development learning project.

Related courses
Facilitating Process Assessment and Improvement